Shipping Info

 

We offer worldwide free shipping from our warehouse in Hong Kong. For items with rechargeable batteries inside, shipping is by FedEx. For one-time order value above USD150, shipping will also be automatically upgraded to FedEx. For all others, shipping method is Airmail Registered (with tracking number) for order value USD40 or more and normal Airmail (without tracking number) for order value worth less than that.

Depending on your location, your order normally will arrive in 3-5 days if shipped by FedEx or 10-15 days if by Airmail. However, sometimes it may take longer before/during holiday seasons, or if the item has been held up by the Customs for inspection. If your order is entitled to a tracking number, after receiving the tracking number from us please check the movement of the package with the tracking site provided. For shipment by Airmail Registered, tracking after the items has arrived in your countries may not be available for all countries. Check the tracking site provided for details.

For those who prefer faster shipment irrespective of item type and value, we also offer the following alternative shipping modes subject to extra charges:

1. By FedEx - fastest (typically 3-5 days, may vary with locations) but more expensive 

2. By AirMail - not as fast as FedEx (typically 10-15 days, may vary with locations) but less expensive 

After we’ve sent out your order, we will e-mail you an invoice with the tracking number (if eligible). You may track the shipping status of your orders with the following websites, at least 1 working day after the shipment is made:

1. For Air Mail Registered, except for a few countries normally you can only track the status online up to the departure of the parcel from Hong Kong. 

For details please refer to the site above.

http://www.hongkongpost.hk/en/mail_tracking/index.html

2. If shipment is by FedEx, 

https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=us

The tracking no. usually consists of 12 numeric characters (eg. 8733 1630 8700).


IMPORTANT: our free shipping only covers freight charges to the shipping address stated in your order, and NOT customs duties or other taxes (eg. VAT) that may sometimes be levied by the authority in your host country. For details, please check with your local authorities. In any case we will not take responsibility for such charges.



Return Policy

We accept return and refund under the following situations. First, if there is any major defect in the product which renders it unfit for the claimed purposes, we offer full refund after return of the product to us in its original packaging within 45 days of the purchase or 7 days of receipt of the product by purchaser, whichever happens first. Second, for any other reasons of return, we offer full refund only for the purchase price of the product(s) in question (ie. not including shipping cost) provided the product is returned to us in its original packaging, unused and in resellable condition within 45 days of the purchase or 7 days of receipt of the product by purchaser, whichever happens first. In case of any query, please email us at sales@tigrasport.com first before taking any action.

To start the return process, please email us at
sales@tigrasport.com with a proof of purchase and the reason for return. We will then email back with instructions on how to proceed. In any case, purchaser has to send the item back to us at his/her own cost. For items valued at USD40 or above, we strongly recommend the use of a trackable shipping service. We will assess the returned item and apply a refund if appropriate. This normally will take around 2 weeks from the date we receive the item. Refund will only be made through the original payment method used with the purchase, under the name of the invoiced party. The refund amount will not include any handling charges or admin fees, if any, charged by third parties processing the payment.


Privacy Policy

 

This privacy policy discloses the privacy practices for www.tigrasport.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

 

1.         What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.         What choices are available to you regarding the use of your data.

3.         The security procedures in place to protect the misuse of your information.

4.         How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

 

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via via email at sales@tigrasport.com.